FAQ

How Can Nexus Money Help Me?

At Nexus Money, we’ve become Queensland’s go-to for mortgage and finance broker services. We excel at finding the best financial solutions for borrowers across the board, from individuals looking for a great home loan to debt consolidation and business loans.

If you need a loan, whether you’re a first time homebuyer or a business owner in search of commercial financing to foster business growth, we can help. Our team of brokers has been serving clients for years. In fact, we have a combined 50 years of experience in the industry. We know the lenders on our panels like the back of our hands and we understand what it takes to qualify with them.

Our expert brokers pass this insight on to you. We’ll let you know which lenders you can qualify with, help you get everything ready before you apply, and talk with the bank on your behalf to negotiate the best possible rate and to ensure there aren’t any unresolved problems areas with your application.

How Much Do Mortgage Broker Services Cost?

You don’t have to pay anything – in almost all cases our broker services are free! Not only are our services free for you, but you’re also likely to save money on the cost of your loan because we’ll work to get you the best rate possible. And, you’ll definitely save time because we do all the hard work for you, identifying worthwhile loans and making sure your application process goes smoothly.

How Do Brokers Get Paid?

As mortgage and finance brokers, we earn a commission from the lender. And, we only earn a commission when you qualify and the loan goes through to settlement, which is one more reason why we work hard to match you with loan products that we’re sure will work for you.

What Professional Qualifications Do You Have?

Nexus Money brokers belong to the Finance Brokers Association of Australia Limited (FBAA), which is the top professional association for finance and mortgage brokers in Australia. All of our brokers stay up-to-date with industry and government regulations and participate in regular training programs.

How Does Your Process Work?

To start, we will do a comprehensive assessment of your financial situation and the goals you have with your loan. The focus here is on your goals – we’ll listen to your needs and will take the time to understand the nuances of your situation. It’s this personal approach that helps us find the perfect loan for our clients.

Once we’ve analysed your needs and goals, we provide a short list of suitable loans. We’ll discuss the pros and cons of each loan recommendation, including information about each lender’s policies and a clear list of all lender fees and charges so you know exactly what you’ll pay for.

You choose the loan you’re the happiest with and then we’ll take care of submitting all the paperwork for you. We can also liaise with your lender or other parties on your behalf when needed, whether it’s to follow-up on a part of your application for you, or to negotiate a lower interest rate. Nexus will also provide you with a written proposal that includes all commission and payments received.

Once your loan is finalised, our team is still here to help. If you have any further enquiries, all you have to do is ask.

Are Your Affiliated with any Lenders?

Nexus Money is an Australian-owned, independent brokerage. No banks influence any of the decisions we make nor do we have any lenders or shareholders to answer to.

We’re not selling you our home loan products and we are not connected with any one lender – which is actually less common in the industry than most people realise! A lot of major mortgage brokers are either owned by a bank or they are a private company in which a bank is a major shareholder. We are not like this.

Our only financial industry affiliation is one that can benefit you – we’re affiliated with Lythgo Crew Wealth Management, a team of financial planners who can provide financial advice in areas such as portfolio management, SMSF, and insurance.

How Many Lenders Do You Work With?

There are over 20 lenders on our panel, including Bankwest, ANZ, Suncorp Bank, and Bank Australia, and we have access to over 100 loan products for you to choose from.

How Long Has Nexus Money Been in the Industry?

Nexus has been around for over a decade and has already lent over $1.5 billion Australia-wide.

Can You Help Me Get a Loan if I Don’t Live in Queensland?

Although we’re based in Brisbane, we can work with clients all over Australia!

Isn’t It Easier to Apply with My Bank?

Some people assume they’ll easily qualify with their own bank because they’ve been with them for years. This isn’t necessarily true – in fact, if you apply with your bank, you’re limited by their specific lending criteria. Unless you fit their limited parameters, you’re not going to qualify. When you use a broker, we can recommend the lenders that have lending policies that fit well with your borrower profile. You’ll also be able to apply with specialist lenders, which can make or break your loan if you have bad credit, are self-employed, or are a non-traditional borrower for any other reason.

More importantly, your bank is only going to offer you their own loan products. You’ll have more options when you use a mortgage broker because you’ll have access to dozens, or even hundreds, of loan products. This makes it a lot easier to get a cheaper rate and to find a loan that has the right features and fees for you.

As far as the experience, we know you’ll enjoy working with Nexus over a bank manager. Mortgage brokers almost always outperform bank managers when it comes to customer service and our brokers go above and beyond to give you a great experience. In fact, you’ll feel more like an old friend with us than a customer. That’s how strongly we believe in the work we do.

What if I’m Not Sure I’ll Qualify for a Loan at All?

No worries – that’s what we’re here for! Our mortgage brokers know how to handle tough situations such as bad credit, being denied by other lenders, or complex SMSF loans. If there’s a solution, we can find it for you. Don’t hesitate to fill out our free enquiry form and we can assess your situation and let you know what’s possible.

How Do I Get Started?

You can fill out our online enquiry form here or call us on (07) 3146 5732 to speak directly with our team.